let's fill you in.
so there is an unsavory shift manager, for lack of a better title, at my current store that causes me trouble. since beginning work there, i have noticed that she consistently and steadily has treated me more and more unprofessionally and unfairly. this has included belittling me, speaking down to me, treating me like something stuck to her ugly shoes, making me clean up after her customers while she goes and snags another, and the list goes on. i tried to ignore it and let it go and went about my work with a smile and a respectful response for her (while consistently matching or beating her numbers. and she works full time...). but it got out of hand. to be specific, she crossed the line with me in front of another associate and my customer.
the number one rule in sales is "take care of the customer" "the customer comes first", any variation of that. i have a repeat customer who is wonderful and always spends good money in our store. the most important part of our job is to make sure our customers have everything they need, and i was doing just that.
meanwhile, my friend/coworker and i were switching off in the back making phone calls to customers about a special deal. she saw that i was with my customer and decided to wait a moment before informing me that it was my turn to go and make phone calls. but the "shift manager" saw this as completely unacceptable. while i was mid conversation with my customer and grabbing a size in a top for her, this girl marches over to me, interrupts us, and says "i'm going to need you to go to the back."
me: "oh, absolutely! i was just finishing up with {so and so}. then i will be making phone calls!"
her: "no. i said i need you back there now. you don't worry about the customer. someone else can take care of her. you'll still get credit."
woah!! first off, you never say something like "you'll get credit" in front of a customer. especially because we don't even work on traditional commission.
me: (trying to diffuse situation) "ooook then! let's go make some phone calls." (turning to customer) "{so and so} will be taking care of you now. i am so sorry, i need to run to the back."
thank god my friend/coworker had a look of shock on her face to match mine. i was shaking with fury. i went and made all my phone calls and then the girl still had the gall to come back and scold me, put words in my mouth, and tell me she expects better respect from me, etc. etc. i was floored.
ok, so, obviously a very long story short, i spoke with the real manager and told her that all of this had made for a very hostile work environment, etc. i was actually nervous to bring it up because this "shift manager" had been such a bully. but both of the managers know that i would never be that disrespectful, that the "shift manager" has been trying to advance in the store, and that she has a history of being rude to associates. phew. she even comforted me by saying it was better that i brought it up, because if it was happening to me then it was most likely happening, or going to happen, to someone else.
oh well. my victory is that the last couple of times i've had to work with her, she has had to act super professional towards me. and that on monday i start my new job. sorry for the rant...